🧩 JigSo Support
Jigsaw Puzzle Game - Help & Support Center
👋 Welcome to JigSo Support!
We're here to help you get the most out of JigSo - the exciting jigsaw puzzle game! Whether you're
having trouble with purchases, experiencing technical issues, or just have questions, we've got you
covered.
Frequently Asked Questions
📱 How do I restore my purchases?
If you've reinstalled JigSo or switched devices, you can easily restore your purchases:
Open JigSo app
Go to Settings (gear icon)
Tap "Restore Purchases"
Sign in with your App Store account
Your "No Ads" status and purchased puzzle collections will be restored automatically.
💳 I purchased "No Ads" but still have ads. What should I do?
If your purchase isn't showing up, try these steps:
- Make sure you're signed in with the same App Store account you used for purchase
- Wait a few minutes - purchases can take up to 10 minutes to process
- Try restarting the app
- Use the "Restore Purchases" option in Settings
If the issue persists, contact us below with your purchase receipt.
🌐 Why does JigSo need an internet connection?
JigSo requires an internet connection to:
- Download new puzzle collections and images
- Process in-app purchases securely
- Sync your achievements or progress (if enabled)
Once downloaded, you can solve many puzzles offline, but full functionality requires internet access.
🔧 The app keeps crashing. What can I do?
If JigSo is crashing, try these troubleshooting steps:
- Close all other apps running in the background
- Restart your device
- Make sure you have the latest version of JigSo
- Check that you have enough storage space on your device
- Ensure you have a stable internet connection
If the issue continues, please contact us with details about your device and when the crash occurs.
❓ How do I play JigSo?
JigSo is simple and fun to play:
- Select a puzzle collection from the home screen
- Choose a jigsaw puzzle you'd like to solve
- Swap, drag, and sort puzzle pieces to their correct positions
- Connect matching pieces to group them together
- Complete the puzzle to reveal the full picture!
You can adjust difficulty by changing the puzzle size or pieces count.
🔒 Is my data and privacy protected?
Absolutely! We take your privacy seriously:
- Most game data is stored locally on your device
- We use analytics to improve game performance and resolve crashes
- Purchases are securely processed through your device's App Store
- We don't sell your data to third parties
Read our full Privacy Policy for more details.
Purchase Issues
⚠️ Purchase Not Processing?
If you're experiencing issues with in-app purchases:
- Check your internet connection is stable
- Ensure you have a valid payment method in your App Store account
- Try closing and reopening the app
- Restart your device if needed
Important: Apple handles all payment processing for iOS devices. If you were charged but
didn't receive your purchase, you can request a refund through Apple's Report a Problem page.
Technical Requirements
📲 Device Compatibility
- iOS: iOS 13.0 or later
- Device: iPhone, iPad, or iPod Touch
- Storage: At least 300 MB free space
- Internet: Recommended for updates and downloads
Contact Us
Feedback & Suggestions
💡 We Want to Hear From You!
Love JigSo? Have ideas for new features, behaviors, or puzzle collections? We'd love to hear your
feedback! Send us your suggestions and help us make JigSo even better.
JigSo Support - Last updated: March 13, 2026